Privacy Policy
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Who Are We?
We are New Horizons Management Services, a company registered in England with registered company number 10706115, whose registered office is at TBXH Sunley House, Bedford Park, Croydon CR0 2AP. We are registered with the the Care Quality Commissions (CQC), the Information Commissioner’s Office (“ICO”), and the Companies House as a private limited company.
Please contact us using the details below if you have any questions on this statement or the way that we use your information. New Horizons Management Services Ltd is a UK-based Care provider, Providing a variety of care for the elderly, adults, young adults and children. For more information, please contact us and we can direct you to the relevant information.
At New Horizons Management Services, we take your privacy seriously and want you to understand our practices with respect to the handling of your personal data and how we support your rights regarding it.
When we collect your personal data and why?
If you decide to contact us via our website, by phone or by a visitor walk-in enquiry you will be asked to submit limited personal data which is necessary for us provide you with further information about our homes. This is completely voluntary.
User and Client Rights
You have rights under data protection laws to do the following:
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View and get a copy of your care logs.
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Correct inaccuracies in medical or personal files.
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Request data erasure that we may have processed about you where this is no longer required to be processed by us.
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Get clear instructions on how to lodge a formal complaint with a data regulator.
What information We Hold About You - Care Customers
We collect personal information whenever you provide it to us. Where you are a customer of New Horizons Management Services, the personal information we collect may include the following:
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Name
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Address
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Date of birth
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Contact details
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Your medical history including current and historic illness, treatment, medication and dietary needs, if you may have any allergies we need to be aware of name and contact details of authorised persons which you consent for us to contact regarding your care financial information.
What information We Hold About You - Others
We collect personal information whenever you provide it to us. Where you are a customer of New Horizons Management Services the personal information we collect may include the following:
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Name
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Address
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Date of birth
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Contact details
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Your medical history including current and historic illness, treatment, medication and dietary needs - you may have any allergies we need to be aware of name and contact details of authorised persons which you consent for us to contact regarding your care financial information
How we use your data
How we use your data will depend on the purpose for which you have provided your data:
If you make an enquiry we will use your data for the purposes of responding to your enquiry.
If you register with us to receive news and information about new Horizons Management Services we will use your information to add to our mailing lists and keep in touch with you.
If you become a customer of New Horizons Management Services, we may also use your data to provide our care services to you and also for the purpose of audits to monitor and ensure compliance with our strict information handling policies, for training purposes and to develop and improve our business.
Who we may share your data with
We may disclose your personal data to:
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Our agents and service providers
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Any relatives, advocates or representatives authorised by you
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Our professional regulators to comply with our audit requirements
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Law enforcement and regulatory agencies in connection with any investigation to help prevent unlawful activity or as otherwise required by law
Reasons we collect and use your personal information
We have a legitimate interest in collecting and using your personal data. Where you are not a customer of New Horizons Management Services, our legitimate interests are that we use your personal information in order to respond to any enquiries made by you and to provide you with the information that you have requested. Where you are a customer of New Horizons Management Services, we use your personal information to monitor, audit, support and assist. In some circumstances we will seek your specific consent for certain identified uses of your personal information, such as where we add your name and contact details to our email marketing databases. We will make it clear when we are seeking your consent for any particular use of your information. Where you do provide any such consent you can withdraw this at any time by letting us know using the contact details below or simply using the unsubscribe options in our emails.
Changes To This Policy
We may change this policy from time to time. You should check this policy frequently to ensure you are aware of the most recent version that will apply each time you visit this website
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